Fast Remote Support - Resolving IT issues remotely. It's like troubleshooting in person, but we are not….
We offer remote assistance, a process by which we securely connect to your computer and trouble shoot problems, right there and now.
With the click of a few buttons our technicians can access your system and troubleshoot the error painlessly without having to talk you through every click. With the technician accessing your system it will cut down on the amount of time that would be taken to trouble shoot the issue over the phone, and will get you and your system back on track fast.
Remote sessions are more cost effective than a site visit because we do not have to factor in travel costs and time.
If time is precious during office hours we can schedule the remote session after hours.
Taking care of your IT issues without you having to get out of your chair for the tech.
It’s a by-product of watching the technician, as you watch, you learn and can duplicate the issue resolution process. If the issue happens again chances are you will remember the process and resolve it yourself.